Frequently Asked Questions

Most frequent questions and answers


Here you’ll hopefully find answers to all of your questions. Whether they’re concerning delivery, wrapping, or how to deal with faulty items. If we’ve missed something, and you can’t seem to find the answer to your question, please send us an e-mail at, and we’ll get back to you as soon as we can.

What is the delivery time for the order ?

We provide free standard shipping ,door to door.
Standard shipping: 4-8 weeks (free)
Fast shipping: 1-2 weeks

Please visit Shipping Policy page for more Shipping information.

Does the payment include import taxes and duties ?

Your payment does not include import taxes and duties.
You may have to pay duties or other taxes when the package is delivered.
Each country has different tax rates, you can contact us for more information.

What is the voltage standard of the lamp? ?

The voltage of our lamps is AC 110-240v, which meets the voltage standards of most countries.

Which country / region do you ship to ?

We can ship to the following countries/regions.

North America: United States, Canada,Mexico.

Europe: Albania, Armenia, Austria, Azerbaijan, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Italy, Kazakhstan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine, United Kingdom (UK)

Asia & Oceania: Australia, China, Hong Kong, Indonesia, Israel, New Zealand, Japan, Kuwait, Lebanon, Philippines, Russia, Saudi Arabia, Singapore, South Korea, Taiwan, Turkey, United Arab Emirates (UAE)

You can also contact us for information about shipping to your region or country.

Does the lamp support dimming ?

Generally, lights with integrated LEDs do not support dimming by default.

If the light  needs a light bulb as a light source, you can purchase a light bulb that supports dimming and install it.

I want to return the order! What do I do ?

Please visit our returns page, or contact us.


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